Privacy Policy
Last Updated: March 23, 2026
Introduction
Business Rates Expert ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website businessratesexpert.co.uk.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:
- Fill out our contact form
- Request a free assessment
- Subscribe to our communications
- Contact us via phone or email
This information may include:
- Name
- Email address
- Phone number
- Pharmacy name and address
- Postcode
- Business rates related information
Automatically Collected Information
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Operating system
- Pages visited and time spent
- Referring website
- Device information
How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and provide requested services
- Process your business rates assessment requests
- Send you relevant information about our services
- Improve our website and services
- Comply with legal obligations
- Protect against fraudulent or illegal activity
Legal Basis for Processing (GDPR)
Under the UK GDPR, we process your personal data on the following legal bases:
- Consent: When you submit a contact form or request information
- Contract: When necessary to provide our services to you
- Legitimate Interests: For website analytics and improvement
- Legal Obligation: When required by law
Data Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Service Providers: Third parties that help us operate our website and business (e.g., hosting, email services)
- Professional Advisors: Where necessary to provide our business rates services
- Legal Requirements: When required by law or to protect our rights
Data Security
We implement appropriate technical and organisational measures to protect your personal information, including:
- SSL encryption for data transmission
- Secure server infrastructure
- Limited access to personal data
- Regular security assessments
Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Contact form submissions are retained for 3 years unless you request earlier deletion.
Your Rights
Under UK GDPR, you have the following rights:
- Right of Access: Request a copy of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your data
- Right to Restriction: Request limited processing of your data
- Right to Portability: Request transfer of your data
- Right to Object: Object to processing of your data
To exercise any of these rights, please contact us using the details below.
Cookies
Our website uses cookies to enhance your experience. For detailed information about the cookies we use, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.
Children's Privacy
Our website is not intended for children under 16 years of age. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact:
Chris Hulme
Business Rates Expert
Email: chris@businessratesexpert.co.uk
Phone: 07768 863829
Supervisory Authority
If you are not satisfied with our response to a privacy concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):